Quality Management

Repairs

To best process your request, please complete the product return note below and add this to your return shipment.

Shipping address is:

H. ZANDER GmbH & Co. KG
Repair Department
Am Gut Wolf 15
52070 Aachen
Germany

Please note the following requirements so that we can process the return delivery immediately:

• products with a fair value less than EUR 70,-- are not repaired by us
• products which are older than 17 years are not repaired by us, because the repair costs would by far surpass the fair value. If you´d like we will offer you a new unit
• with the initial inspection of the product costs arise for the processing and inspection effort amounting to EUR 45,00. These costs will not be charged if you decide to have the repair done
• If you decide not to have the repair done and would like to have the product back, we will send your device back to you but have to invoice additional costs for packing and transport

Your contact for any questions regarding the repairs is: Mrs. Claudia Friehe.

Please also read our privacy policy with data protection.

RoHS, Directive 2011/65/EU - restriction of the use of certain hazardous substances in electrical and electronic equipment
Our products (monitoring and control instruments) are RoHSII-compliant and REACH-compliant.

Please call us, if you have further questions: +49-241-910 501-0

TÜV Certificates

TÜV certificates can be found alongside the respective products within the "SAFETY" area.

ZANDER Informations

Further Downloads are available:

• General Conditions of Zander
• Sistema Bibliothek
• ZAApp - the Zander App. The App can be downloaded for free in the Android Play Store.
  Just search the name "Zander Aachen" (upward compatible from Anroid 5.0).